Shop Policies

By placing an order with Purple Carrot Designs you agree to my terms of use & all of my policies.

Processing Time

Processing time is the time I need to prepare an order before shipping. All orders have a 5-6 business day processing unless you are otherwise notified. Processing time excludes weekends and all major US Holidays.

If an item is purchased with a request to have it sooner than the current processing time without prior conversation, I reserve the right to refund and cancel the order if it is not something I can accommodate.

Digital Files Delivery

Non-customized files will be available after purchase and will be delivered via secure e-mail. Customized files will be delivered via e-mail (see terms and conditions re: custom items).

Cancellations

Cancellations must be requested within 12 hours of placing an order.

Returns or Exchanges

I do not accept returns or exchanges unless there is damage that occurred during shipping (pictures of damage required). There are no returns or exchanges accepted on personalized items.

Incorrect Address Provided at Checkout

Once you have noticed that the address listed for the shipping address is incorrect, please message me right away.

Unfortunately, orders with incorrect addresses must be canceled and refunded so they can be repurchased with the correct address.

Sales and Coupons

COUPON CODES CANNOT BE COMBINED. Coupon codes are provided at my discretion. When you receive a coupon code, they are always a one-time use and there are certain listings that are restricted from using coupon (ex: bulk sticker listings).

Customer is responsible for applying discount code when checking out. There will be no refund applied after the order has been processed if customer has forgotten to use the discount code.

When sales are ran, they do not apply to any past orders. Sales apply only to orders placed during the time the sale is running.

There will be no honoring of past sales

Custom and Personalized Orders

Custom and personalized orders cannot be exchanged or refunded. These orders include items with specific names, dates, and numbers added to them.

There are certain listings that will come with the option to see proofs, but these are provided after purchase. Please read all listings carefully to ensure you know whether or not a proof will be provided.

I will do my best to create a mock up of what you are wanting to be created. Please keep in mind, colors on the computer cannot be exactly duplicated. Colors used in the mock up will be as close as possible to the color of vinyl being used.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Purple Carrot Designs is not responsible for delays due to customs.

Where's my Package?

All orders are given tracking numbers when shipped. Once I have marked the item as shipped and it is handed over to the USPS I am unable to control the speed in which is arrives to the final destination.

Any order that is sent back to seller will require buyer to pay to reship the item. Free shipping only applies to first shipment.

If your order is scheduled to ship on a US Holiday where the post office is closed, your order will ship the next business day.

Complications With Order Delivery

If your order is marked as delivered, but you do not have the order buyer must notify me within 3 business days of order being marked delivered to begin process to attempt to locate the package. The post office is able to provide GPS coordinates of where the items was delivered and this should be obtained to determine if the package was correctly delivered or not. At times, it is also appropriate to file a police report for theft if order is marked as delivered and GPS coordinates show item was correctly delivered, but the item has not shown after 2 to 3 business days. Seller reserves the right to decide whether to refund or replace order based on each circumstance.

Any damage or loss that occurs during shipment that is not due to packaging error on my part must be handled by USPS. If any of these situations occur, please send me a message and I will do my best to help you find a solution.

Designs

The designs created by Purple Carrot Designs is the property of Purple Carrot Designs and will retain the rights to these designs.

If the design qualifies for commercial use, it will be clearly detailed in the listing. If there is no mention of commercial use within the listing is is only for personal use.

Designs are not to be resold, altered, shared, uploaded to the web or claimed as your own.

If an item is damaged because of improper customer use the item cannot be exchanged or refunded. Customer use also includes any personalization done to the item by the customer after item is received. Signs of this will result in a denial of your damage claim.

Care instructions are clearly stated in shop policies and will be provided with purchased item. Failure to follow those instructions could lead to deterioration of quality of item.

Improper Care By Buyer

´╗┐If an item is damaged because of improper customer use the item cannot be exchanged or refunded. Customer use also includes any personalization done to the item by the customer after item is received. Signs of this will result in a denial of your damage claim.

Care instructions are clearly stated in shop policies and will be provided with purchased item. Failure to follow those instructions could lead to deterioration of quality of item.