Custom Hand-Lettered Business Name
If you are looking for a a special piece to creating a custom logo, this listing is for you!
THIS IS NOT COUPON ELIGIBLE
>> Please make sure to read this listing in it's entirety before purchasing <<
[What You Will Receive]
• This listing is for a custom business name up to four words (any additional words will be an extra charge)
• There will be no color or illustrations included, only words. (Writing will be all black)
• This is a digital item, no physical item will be shipped to you.
• Completed file will be in PSD, SVG, PNG, and DXF file formats.
• You will receive unlimited use license for this completed file.
• You will have the full rights to use this finished file for advertising, social media profiles, and/or your Etsy shop!
• I will not trace or recreate any existing design that is trademarked or under copyright. Purchase will either be refused or refunded and cancelled.
[What To Submit At Time of Purchase]
• Name that you would like hand-lettered.
• Feel free to provide further direction in the notes during checkout - this may include referencing a design that you like the lettering look of.
• Please be mindful of spelling and punctuation, seller is not responsible for misspellings provided by buyer.
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IMPORTANT:
You will receive no more than two proofs of your file.
First proof will be sent 2-3 business days after purchase is completed
Buyer is responsible for software compatibility with SVG, PNG, DXF and EPS file formats
There are NO refunds or exchanges with digital files, no exceptions.
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PLEASE NOTE that this is a DIGITAL file with no physical product included.
>> You will receive your completed file via the e-mail on your order.
>> The email will contain a zip file which will need to be downloaded and "extracted".
>> Within the zip file will be all the smaller files.
>> I am unable to troubleshoot any issues when extracting the files.
>> Buyer is responsible for software compatibility with SVG, PNG, DXF and EPS file formats.
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Custom Designs Restocking/No Response Fee
For designs that require proof approval there must be a response from the buyer within 24 hours of receiving the proof to guarantee that the order will be completed on time. If no response is given after 24 hours a follow-up email will be sent. If no response is received 24 hours after the 2nd attempt, the order will be completed minus the custom item and the item will be refunded minus 25% of item cost. If custom item is the only purchased item, all money minus 25% will be refunded.
Amount not included in refund will be credited back to customer if customer chooses to repurchase same item with the same details on a future date when they are able to approve proofs within the given timeframe.
Copyright © Purple Carrot Designs, LLC All rights reserved
By placing an order with Purple Carrot Designs you agree to my terms of use & all of my policies.
Processing Time
Processing time is the time I need to prepare an order before shipping. All non-customized orders have a 2-4 business day processing unless you are otherwise notified. Processing time excludes weekends and all major US Holidays. Custom items that require a proof process in 3-5 business days.
If an item is purchased with a request to have it sooner than the current processing time without prior conversation, I reserve the right to refund and cancel the order if it is not something I can accommodate.
Digital Files Delivery
Non-customized files will be available after purchase and will be delivered via secure e-mail. Customized files will be delivered via e-mail (see terms and conditions re: custom items).
Find more information about importing Procreate brushes here
Cancellations
Cancellations must be requested within 12 hours of placing an order.
Returns or Exchanges
I do not accept returns or exchanges unless there is damage that occurred during shipping (pictures of damage required). There are no returns or exchanges accepted on personalized items.
Return to Sender
If an order is marked as "return to sender" without a previous agreement between buyer and seller a refund can be issues minus the original shipping cost. Customer is responsible for reshipment payment.
Custom Designs Restocking/No Response Fee
For designs that require proof approval there must be a response from the buyer within 24 hours of receiving the proof to guarantee that the order will be completed on time. If no response is given after 24 hours a follow-up email will be sent. If no response is received 24 hours after the 2nd attempt, the order will be completed minus the custom item and the item will be refunded minus 25% of item cost. If custom item is the only purchased item, all money minus 25% will be refunded.
Amount not included in refund will be credited back to customer if customer chooses to repurchase same item with the same details on a future date when they are able to approve proofs within the given timeframe.
Incorrect Address Provided at Checkout
Once you have noticed that the address listed for the shipping address is incorrect, please message me right away. If the address submitted during checkout is incorrect and the package is delivered to the incorrect address, there will be no refunds. Customers are responsible for checking the shipping address provided.
Sales and Coupons
COUPON CODES CANNOT BE COMBINED. Coupon codes are provided at my discretion. When you receive a coupon code, they are always a one-time use and there are certain listings that are restricted from using coupon (ex: bulk sticker listings).
Customer is responsible for applying discount code when checking out. There will be no refund applied after the order has been processed if customer has forgotten to use the discount code.
When sales are ran, they do not apply to any past orders. Sales apply only to orders placed during the time the sale is running.
There will be no honoring of past sales
Coupons received through my Etsy website prior to June 2020 will not be honored.
Website Rewards Program
The rewards program is only valid on orders placed on the standalone website. Any order placed on Etsy does not quality for the rewards program.
Customers must be signed up for the rewards program before purchase in order to qualify to receive points.
Points received cannot be exchanged for any monetary value.
Rewards program can be changed or ended at any time without any notice.
Custom and Personalized Orders
Custom and personalized orders cannot be exchanged or refunded. These orders include items with specific names, dates, and numbers added to them.
There are certain listings that will come with the option to see proofs, but these are provided after purchase. Please read all listings carefully to ensure you know whether or not a proof will be provided.
I will do my best to create a mock up of what you are wanting to be created. Please keep in mind, colors on the computer cannot be exactly duplicated. Colors used in the mock up will be as close as possible to the color of vinyl being used.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Purple Carrot Designs is not responsible for delays due to customs.
Where's my Package?
All orders are given tracking numbers when shipped. Once I have marked the item as shipped and it is handed over to the USPS I am unable to control the speed in which is arrives to the final destination.
As of May 2020 Purple Carrot Designs, LLC DOES NOT guarantee any delivery dates. The post office will provide a delivery date once the package is in their possession, but that is an ESTIMATE and is not guaranteed by USPS.
Any order that is sent back to seller will require buyer to pay to reship the item. Free shipping only applies to first shipment.
If your order is scheduled to ship on a US Holiday where the post office is closed, your order will ship the next business day.
The US Postal Service (USPS) does not consider a package missing until it has been un-scanned for 30 days. Customers are welcome to file a missing mail piece claim through the USPS website if they feel the package has been delayed longer than they'd prefer: https://missingmail.usps.com
Complications With Order Delivery
If your order is marked as delivered, but you do not have the order buyer must notify me within 3 business days of order being marked delivered to begin process to attempt to locate the package. The post office is able to provide GPS coordinates of where the items was delivered and this should be obtained to determine if the package was correctly delivered or not. At times, it is also appropriate to file a police report for theft if order is marked as delivered and GPS coordinates show item was correctly delivered, but the item has not shown after 2 to 3 business days. Seller reserves the right to decide whether to refund or replace order based on each circumstance.
Any damage or loss that occurs during shipment that is not due to packaging error on my part must be handled by USPS. If any of these situations occur, please send me a message and I will do my best to help you find a solution.
If Route Package Protection is not chosen during checkout, Purple Carrot Designs, LLC reserves the right to refuse to replace lost or stolen packages.
Designs
The designs created by Purple Carrot Designs is the property of Purple Carrot Designs and will retain the rights to these designs.
If the design qualifies for commercial use, it will be clearly detailed in the listing. If there is no mention of commercial use within the listing is is only for personal use.
Designs are not to be resold, altered, shared, uploaded to the web or claimed as your own.
If an item is damaged because of improper customer use the item cannot be exchanged or refunded. Customer use also includes any personalization done to the item by the customer after item is received. Signs of this will result in a denial of your damage claim.
Care instructions are clearly stated in shop policies and will be provided with purchased item. Failure to follow those instructions could lead to deterioration of quality of item.
Improper Care By Buyer
If an item is damaged because of improper customer use the item cannot be exchanged or refunded. Customer use also includes any personalization done to the item by the customer after item is received. Signs of this will result in a denial of your damage claim.
Care instructions are clearly stated in shop policies and will be provided with purchased item. Failure to follow those instructions could lead to deterioration of quality of item.